Helpful phone numbers


Helpful phone numbers and websites for parents

Helpful phone numbers and website for families with children in Auckland, New Zealand.


Emergency – Fire, Ambulance or Police services

Call 111 for medical emergencies, fire or the police.
Phone: 111


Free advice from trained registered nurses, paramedics and health advisors who can provide you with health information 24 hours a day, 7 days a week.
Phone: 0800 611 116

Starship Children’s Health

Dedicated paediatric healthcare service and major teaching centre, providing family centred care to children and young people. 
Phone: 307 4949 for general enquiries

Afterhours Medical services

White Cross Accident and Medical clinics provides comprehensive medical and nursing services for accidents (including plastering) and emergency medical cases. No appointment is necessary.  

Auckland clinics are as follows:

Central Auckland:
   Ascot Integrated Hospital, 90 Green Lane East – Open 24 hours, 7 days a week
   Ponsonby White Cross, 202 Ponsonby Rd, Ponsonby – Open 7:30am to 8:00pm
   52 St Lukes Road, Mount Albert –  Open 8:00am to 8:00pm
South Auckland:
110 Lunn Ave, Mt Wellington – Open 8:00am to 8:00pm
North Auckland:
   Glenfield Urgent Care and GP, 436-440 Glenfield Road, Auckland –  Open 8:00am to 10:00pm
South Auckland:
    Otahuhu White Cross, 15 Station Road, Otahuhu –  Open 8:00am to 10:00pm
West Auckland: 
   Henderson 24/7, 131 Lincoln Road, Henderson – Opend 24 hours, 7 days a week
  2140 Great North Road, New Lynn –  Open 8:00am to 10:00pm

Auckland Regional Dental Service

Provides free dental care for children aged 0 years to Year 8 (Form 2) by the school dental service. Dental care from Year 9 (Form 3) until their 18th birthday (adolescent dental service) is provided by a contracted dental provider.
Phone: 0800 TALK TEETH (0800 825 583)

Autism New Zealand Inc

Provides support, training, advocacy, resources and information on Autism Spectrum disorders including Aspergers Syndrome. Their members include children, young adults and adults on the autism spectrum; their family/whanau; caregivers; and professionals who work within this field.
Phone: 0800 AUTISM (288 476)


Parent helpline Phone: 08004PARENT (0800472736)


Supporting young people living with cancer
Phone: 0800 CANTEEN

Cerebal Palsy Society Society

For information advice and support on all aspects of cerbral palsy
Phone: 0800 503 603 

Citizens Advice Bureau

Free impartial and confidential advice.

Civil Defence 

Phone: 301 0101

Diabetes New Zealand

Helping people with diabetes.
Phone: 0508 DIABETES (0508 342 238)

Depression Helpline

Helping people with depression and anxiety. Talk to a trained counsellor at the Depression Helpline about how you are are feeling or to ask a question.
Free 24/7 helpline 0800 111 757 or text 4202

Disability Connect

Support for families raising a child with a disability
Phone: 636 0351

edanz (Eatings Disorders ANZ) 

Supporting parents and people who are caring for someone with an eating discorder.
Phone: 0800 2 EDANZ or email

Environmental Pollution

To report pollution to air, land, stormwater systems or waterways call Auckland Council Pollution Hotline
Phone: 09 377 3107

Fertility New Zealand

Fertility NZ is a registered charity dedicated to providing information, support and advocacy to people experiencing fertility issues.

Independent Living Charitable Trust

Experts on all things related to disability and maintaining independence.


New Zealand’s only 24/7 helpline for children up to 14 years old run by specially trained youth volunteers
Phone: 0800 54 37 54


Lifeline  telephone counselling service  and textline provides 24 hours a day, 7 days a week counselling and support. Phone 0800 543 354 (0800 LIFELINE) or text “Help” to 4357. There is also a Kidsline just for kids and young people aged 18 and under to call  0800 KIDSLINE from 4pm to 9pm on weekdays.

Mental Health Foundation of New Zealand

Help for parents, family and friends that is anonymous, non-judgemental and confidential.
Freephone 0800 2 EDANZ or 0800 233 269, or in Auckland 09 522 2679. 
Parent Help – 0800 568 856 for parents/whānau seeking support, advice and practical strategies on all parenting concerns.

Neighbourhood Support 

Phone 815 9605

Parents Centre New Zealand 

Parents Centres is a nationwide organisation estiablished by parents for parents. Parents Centres teach about birth and parenting and support parents in their role and aim to ensure that birthing and parenting are recognized and valued in the community.

Parent Help

Helping parents with all parenting challenges from those everyday situations to the most serious issue of child abuse. 
Free New Zealand parenting helpline from 9am to 9pm phone: 0800 568 856


 Toll-free parent helpline and advice service available to all families, whānau and caregivers from a registered Plunket Nurse 24 hours a day, seven days a week.
Phone: 0800 933 922

Poisons and hazardous chemicals

National Poison Centre for 24 hour poisons advice.
Phone: 0800 76047066

Rare Disorders NZ

Support, assist and promoting better health care and wellbeing for patients and their families/whanau living with a rare disorder in New Zealand.

Recreate NZ

Recreate NZ provides social and recreational experiences for young people with disabilities. This includes holiday programmes and activities for juniors, youth and young adults.

Sands New Zealand

Supporting bereaved parents, families and whanau throughout NZ
Phone 0508 SandsA (0508 72 63 72)


Supporting children, young people and adults through trauma, loss and grief.
Phone 0800 299 100

SIDS & KIDS Support Group

Phone 0800 164455


Youthline works with young people, their families and those supporting young people.
Phone 0800 376 633 or free text 234

What’s Up 

0800 What’s Up is run by Barnardos New Zealand. We’re a free, nationally-available counselling helpline and webchat service for children and teenagers.
Phone: 0800 942 8787 Monday to Friday 12pm to 11pm and Saturday and Sunday 3pm to 11pm
Chat online Monday to Friday 1pm to 1pm and Saturday and Sunday 3pm to 10pm