Support groups, helplines, websites and resources to help parents and families in New Zealand
Below is a list of helpful resources, phone numbers, helplines and websites that offer support, information and help for families, children and teenagers in Auckland, New Zealand.
Emergency – Fire, Ambulance or Police services
Call the NZ emergency number 111 for emergencies and ask for ambulance, fire or police.
You can call this number from a mobile phone, even if you have no credit left. The operator will ask you which service you need and connect you to the right one.
If you or your whānau are unwell, get FREE advice from trained registered nurses, paramedics and health advisorss who can provide you with health information 24 hours a day, 7 days a week. If it is a medical emergency call 111.
The Healthline team are specialists in assessing and advising over the phone. They can arrange to talk with you in your language – when your call is answered, say you’d like an interpreter and the language you’d like to speak in.
They can also engage with the NZ Relay Services and support you if you are Deaf, hearing impaired, Deafblind or speech impaired. Phone calls are FREE – including from a mobile phone. You can call anytime 24 hours a day, 7 days a week.
Phone: 0800 611 116
Starship Children’s Health
The leading provider of paediatric health care in New Zealand and the South Pacific, delivering family centred care to infants, children, young people and their whānau in hospital and in the community.
Phone: 307 4949 for general enquiries
Afterhours Medical services
White Cross Accident and Medical clinics provides comprehensive medical and nursing services for accidents (including plastering) and emergency medical cases. No appointment is necessary.
Auckland clinics are as follows:
Ascot Integrated Hospital, 90 Green Lane East – Open 24 hours, 7 days a week
Ponsonby White Cross, 202 Ponsonby Rd, Ponsonby – Open 7:30am to 8:00pm
52 St Lukes Road, Mount Albert – Open 8:00am to 8:00pm
110 Lunn Ave, Mt Wellington – Open 8:00am to 8:00pm
Glenfield Urgent Care and GP, 436-440 Glenfield Road, Auckland – Open 8:00am to 10:00pm
Otahuhu White Cross, 15 Station Road, Otahuhu – Open 8:00am to 10:00pm
Henderson 24/7, 131 Lincoln Road, Henderson – Opend 24 hours, 7 days a week
2140 Great North Road, New Lynn – Open 8:00am to 10:00pm
Auckland Regional Dental Service
The Auckland Regional Dental Service (ARDS) provides FREE dental services to children aged 0-17 years (up to their 18th birthday). They operate from different types of facilities across the greater Auckland area comprising fixed clinics, transportable dental units and dental vans.
All babies born in Auckland’s main hospitals are automatically enrolled/registered with the Auckland Regional Dental Service. Once registered your child will be invited to a dental appointment when they are about 1 year old. If your child was not born in an Auckland hospital, is new to Auckland or new to New Zealand they may not have them enrolled/registered on our database. To enrol/register your child please complete the ARDS Registration form below (see Referral Process), phone 0800 TALK TEETH (0800 825 583), or contact one of their dental facilities.
Phone: 0800 TALK TEETH (0800 825 583)
Autism New Zealand Inc
Provides support, training, advocacy, resources and information on Autism Spectrum disorders including Aspergers Syndrome. Their members include children, young adults and adults on the autism spectrum; their family/whanau; caregivers; and professionals who work within this field.
Phone: 0800 AUTISM (288 476)
As Aotearoa’s largest children’s charity, Barnardos strength is in the breadth and depth of support they offer. Whatever a child’s needs, they will strive to meet them.
Bardnardos provides social support services to the most vulnerable children in our communities — including victims of family violence, addiction, neglect and abuse.
They give guidance and support to parents, whānau and communities to help them build broader knowledge and resilience.
Barnardos also offer early learning and childcare to under 5s to set children on the right path for better educational and life outcomes.
Parent helpline Phone: 08004PARENT (0800472736)
Supporting young people living with cancer. Every day 10 young people in Aotearoa are impacted by a cancer diagnosis. CanTeen is there for 13-24-year-olds dealing with cancer get back to living their lives. There are many ways CanTeen helps – one-to-one support by their Youth and Psychosocial Support Workers, regular events for young people across the country, phone and Skype counselling, and the opportunity to connect with other young people online.
Phone: 0800 CANTEEN or you can connect with a counsellor Toll Free on 0800 119 229.
Cerebral Palsy Society Society
For information advice and support on all aspects of cerebral palsy. They run a variety of programmes and services for members, from vouchers to subsidise taxi travel and physical activities, to grants, member events and support networks. The Cerebral Palsy Society is leading a number of initiatives so there are many ways that you can help support us in working towards enhancing the lives of individuals living with cerebral palsy in New Zealand. Some of these include beach chairs, harness system, compression clothing, Boccia, children’s voices, youth voice and clinical partnerships.
Phone: 0800 503 603
Citizens Advice Bureau
Citizens Advice Bureau provides free, confidential, independent information and advice to anyone. They help people know what their rights are and how to access services they need. They work for positive social change.
Listen to your radio in the event of an emergency for instructions from Civil Defence.
Phone: 301 0101
Diabetes New Zealand
Helping people with diabetes and likely symptoms. Diabetes New Zealand is a Charitable Trust that represents and supports people with diabetes with information and resources to help identify and manage diabetes symptoms.
Phone: 0508 DIABETES (0508 342 238)
When we are anxious or depressed it can change the way we think, feel and act. Dealing with the tough times can be hard but you’re not alone. Take a small step by getting ideas or support on how to take care of yourself and others. Depression Helpline helps people with depression and anxiety. Talk to a trained counsellor at the Depression Helpline about how you are are feeling or to ask a question.
Free 24/7 helpline 0800 111 757 or text 4202
Support for families raising a child with a disability.
Disability Connect is a Disability Information Advisory Service based in Penrose and operates throughout Auckland – north to Warkworth and south to Pukekohe. There are lots of ways they can help individuals with a disability, or family members of a disabled person, to navigate the New Zealand disability sector.
Phone: 636 0351
EDANZ (Eatings Disorders ANZ)
Supporting parents and people who are caring for someone with an eating disorder including: Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, Pica, Rumination Disorder, Avoidant/Restrictive Food Intake Disorder (ARFID), Other specified Feeding or Eating Disorder (OSFED) and Unspecified Feeding or Eating Disorder (UFED).
Helping you to understand the causes and symptoms of eating disorders, whether your loved one is suffering from anorexia, bulimia or another form of eating disorder. If you believe your child or loved one is suffering from and eating disorder, visit your GP immediately and ask for a referral to an Eating Disorder specialist service. EDANZ is run by parents, caregivers, and people who have fully recovered from eating disorders. Although they don’t have medical qualifications, they have experienced the challenges of eating disorders in real life.
To report pollution to air, land, stormwater systems or waterways call Auckland Council Pollution Hotline
Phone: 09 377 3107
Fertility New Zealand
Fertility NZ is a registered charity dedicated to providing information, support and advocacy to people experiencing fertility issues.
Independent Living Charitable Trust
ILS is committed to making daily living easier for people with impairments, as well as their families, whānau, and support networks. They are friendly community experts on all things related to disability and maintaining independence.
New Zealand’s only 24/7 helpline for children and young people run by specially trained youth volunteers.
Kidsline knows life has its up and downs and it can be really hard when you don’t tell anyone you’re feeling sad, lost, lonely or angry. Then it can feel like it’s just you and those bad feelings. If that’s how it feels for you then that’s not OK.
If you want to talk about how you’re feeling, or what’s going on in your life call Kidsline. They won’t tell you what to do, they will just listen, and help you explore and support you to figure out your options, or help you see things in a different way. You can call Kidsline FREE anytime 24/7, but between 4pm and 9pm your call will be answered by a Kidsline Buddy, specially-trained year 12 and 13 students, who know what it’s like – cause they are kids too.
Phone: 0800 54 37 54 or 0800 KIDSLINE
Lifeline telephone counselling service and textline provides 24 hours a day, 7 days a week counselling and support.
Phone 0800 543 354 (0800 LIFELINE) or text “Help” to 4357.
There is also a Kidsline just for kids and young people aged 18 and under to call 0800 KIDSLINE from 4pm to 9pm on weekdays.
Mental Health Foundation of New Zealand
For families and whānau supporting a loved one who has a mental illness.
A free and confidential helpline for people experiencing financial hardship. Moneytalks can provide advice on budgeting, bills, debt, loss of income etc. to individuals, family and whānau.
Phone 0800 345 123
Neighbourhood Support Auckland is about neighbours getting to know neighbours and the community working together to make our homes and streets more caring places to live.
Phone 815 9605
Parents Centre New Zealand
Parents Centres is a nationwide organisation established by parents for parents. Parents Centres teach about birth and parenting and support parents in their role and aim to ensure that birthing and parenting are recognised and valued in the community.
Helping parents with all parenting challenges from those everyday situations to the most serious issue of child abuse. Free New Zealand parenting helpline from 9am to 9pm.
Phone: 0800 568 856
Toll-free parent helpline and advice service available to all families, whānau and caregivers from a registered Plunket Nurse 24 hours a day, seven days a week.
Phone: 0800 933 922
Poisons and hazardous chemicals
National Poison Centre for 24 hour poisons advice.
Phone: 0800 76047066
Rare Disorders NZ
Support, assist and promoting better health care and wellbeing for patients and their families/whanau living with a rare disorder in New Zealand.
Recreate NZ provides social and recreational experiences for young people with disabilities. This includes holiday programmes and activities for juniors, youth and young adults.
Sands New Zealand
Supporting bereaved parents, families and whanau throughout NZ
Phone 0508 SandsA (0508 72 63 72)
SIDS & KIDS Support Group
SIDS and Kids is dedicated to saving the lives of babies and children during pregnancy, birth, infancy and childhood and supporting bereaved families.
Phone 0800 164455
Supporting children, young people and adults through trauma, loss and grief.
Phone 0800 299 100
Youthline works with young people, their families and those supporting young people.
Phone 0800 376 633 or free text 234
0800 What’s Up is run by Barnardos New Zealand. They are a free, nationally-available counselling helpline and webchat service for children and teenagers.
Phone: 0800 942 8787 Monday to Friday 12pm to 11pm and Saturday and Sunday 3pm to 11pm
Chat online Monday to Friday 1pm to 1pm and Saturday and Sunday 3pm to 10pm